What is Zerene's core offering?
Zerene specialises in meticulously crafted aromatherapy products designed to enhance your well-being and lifestyle.
Do you ship internationally?
Yes, we offer international shipping on all our products.
What is your return policy?
You can return products within 14 days of receipt for a full refund if you have received the wrong items or there is a manufacturing defect. The products must be returned unopened, unused and in the original packaging. Please refer to our return policy page for more information.
How long does it take to process a refund?
Once we receive the returned product, we will process your refund within 30 days.
Are your products natural?
Yes, each Zerene product comprises natural essential oils specifically curated to enhance your well-being.
Can I find Zerene products in any physical stores?
Currently, our products are exclusively available on Zerene.com. We will announce any updates on pop-up or physical store availability on our website and in our newsletter.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number, which you can use to track your package's journey.
Do I need an account to make a purchase?
Not necessarily. You can make a purchase without creating an account. However, creating an account allows for faster checkouts, order tracking, and access to exclusive promotions.
How can I get in touch with customer service?
For any queries or assistance, don't hesitate to contact us through our website's "Contact Us" section or email us contact@zerene.com.
Are there any special care instructions for Zerene products?
Each product comes with specific care and usage instructions. It's advisable to follow these to ensure the longevity and effectiveness of the product.
Do you offer samples or trial sizes?
We currently offer full-sized products. Subscribe for blog and newsletter updates on samples or trial sizes.
Is it safe to use my credit card on Zerene.com?
It is safe to use your credit card for payment on our website. We prioritise the security of our customers by employing state-of-the-art encryption with globally recognised service provider Stripe - Security at Stripe.
How do I leave a review or feedback?
We've recently launched our new website and welcome your feedback. Please take a moment to leave us a review on the testimonials section of Zerene.com. Your feedback is invaluable to us.